FAQ
• What is a peptide?
A peptide is a group of two or more amino acids attached by a peptide bond. They play a crucial role in many bodily functions.
• What is the purity of your products?
We guarantee a purity of 98-99% for our products.
• How should I store my peptides?
Peptides should be stored in a cool, dry place away from direct sunlight.
• Can I test your products?
Yes, we encourage customers to have our products tested by third-party laboratories.
• Why do peptides differ in appearance?
Peptides vary in size and appearance due to their nature. The ‘cake’ may break during transit but this does not affect quality or potency.
• Is there a quality guarantee?
Yes, we have over 15 years of experience in production and shipping, ensuring the highest quality. We collaborate with many peptide brands and are their first choice, receiving high recognition in the industry.
• Where are orders sent from?
Orders are shipped from various locations to ensure speedy delivery and minimal customs issues.
• How are orders sent?
Orders are sent with only your name and address on the package. The contents are wrapped in bubble wrap to ensure they remain undamaged during transit.
• Do you offer discreet packaging?
Yes, all parcels are sent with no indication of their contents to ensure privacy and discretion.
• Do you ship orders outside the UK/USA?
Yes, we welcome international orders. Delivery times may vary depending on the postal service in your country, ranging from 5 to 25 days.
• What shipping options are available?
We offer multiple shipping options including Standard and Premium shipping. Standard delivery takes 7-20 days, while Premium shipping offers full tracking and faster delivery.
• What if my order is held by customs?
It is highly unlikely, but if it happens, we will work with you to find a mutually acceptable solution. Shipping protection ensures that we will resend your order if not received within the specified timeframe.
• How do I place an order?
Add the items you like to the cart, fill in the billing and shipping info, and pay directly. Orders can be placed 24/7 through our secure website.
• Do I need to register before buying?
Registration is optional. You can add items to the cart and sign up during checkout or proceed as a guest.
• What payment methods are accepted?
We only accept cryptocurrencies, including Bitcoin and Ethereum. This allows for faster and more secure transactions, with lower fees.
• Do you offer discounts or coupon codes?
Yes, new customers can use the code `CPEP6` for a $6 discount on their first purchase.
• How can I pay for my order?
We only accept cryptocurrencies, including Bitcoin and Ethereum. This ensures secure and fast transactions with lower fees.
• Do you offer bulk discounts?
We only do bulk orders, so the prices are the best for large orders. Contact us for more details if you want to order more.
• Do you offer refunds?
Returns are generally prohibited due to regulations. However, if the order is shipped incorrectly or the items received are not the items ordered, we will issue a replacement.
• Why are your prices so reasonable?
Our prices are lower because we work directly with manufacturers, ensuring factory-direct wholesale pricing. This allows us to pass the savings on to our customers.
